About Us
Surgical Solutions is looking for customer service-minded individuals with exemplary work ethic interested in healthcare! We are a healthcare solutions company that provides mission-critical services to hospital operating rooms.
LEARN MOREJob Openings
We would be delighted for you to join as a Surgical Solutions team member.
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Clinical Sales Specialist - Kansas City, KS (Hybrid)
Full-Time LEARN MORERole Summary:
The Clinical Sales Specialist will promote services associated with Surgical Solutions to healthcare professionals in hospitals, clinics, and ambulatory surgery centers. Their main objective will be to increase sales in collaboration with the Sales team and build client relationships by offering solutions to current and potential customers. The clinical sales specialist will ensure that the customer’s needs are addressed and relationships are established and maintained.
Please enter your email address below and send your resume to careers@surgical-solutions.com.
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Regional Operations Director - Remote - Midwest and near major airport
Full-Time LEARN MORERole Summary:
We are seeking an accomplished Regional Operations Director with extensive experience in sterile processing, endoscope reprocessing, and healthcare operations. The Regional Operations Director will lead a field team of technicians, Supervisors, and Managers to run the company operations achieving the financial goals, identify opportunities for process optimization, drive safety and service quality improvement efforts, build customer relationships, implement training programs, and foster a culture of accountability. The ideal candidate must possess industry certifications (CRCST, CER), exceptional leadership skills, and a proven track record of driving operational excellence and customer satisfaction.
Key Responsibilities:
1. Manage the Field Team:
• Lead, mentor, and manage a field team of technicians, supervisors and managers responsible for sterile processing, endoscope reprocessing, and related activities.
• Provide guidance, training, and support to ensure adherence to regulatory requirements, industry standards, and company policies.
• Foster a culture of collaboration, accountability, and continuous improvement within the team.
2. Direct Company Operations:
• Manage and direct company operations within the region to meet budgetary and financial goals, including revenue targets, cost management, and profitability.
• Identify opportunities for streamlining and optimizing processes to enhance efficiency, productivity, and overall performance.
• Develop and implement strategies, policies, and procedures to drive operational excellence and achieve business objectives.
3. Lead Safety and Service Quality Improvement Efforts:
• Drive safety and service quality improvement initiatives consistent with internal standards and relevant external standards such as The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), etc.
• Implement best practices, protocols, and quality assurance measures to ensure compliance and mitigate risks.
• Conduct regular audits and inspections to assess compliance, identify areas for improvement, and drive continuous enhancement of safety and service quality.
4. Build Customer Relationships:
• Establish and nurture strong relationships with customers, including healthcare facilities, clinics, and medical device manufacturers.
• Collaborate with customers to understand their needs, address concerns, and deliver tailored solutions and services that exceed expectations.
• Serve as a trusted advisor and partner to customers, driving customer satisfaction, loyalty, and retention.
5. Implement Training Programs and Foster Accountability:
• Develop and implement comprehensive training programs for new hires and ongoing professional development for existing staff.
• Provide mentoring, coaching, and feedback to staff to promote skill development, performance improvement, and accountability.
• Cultivate a culture of accountability, teamwork, and continuous learning within the team.
6. Work Cross-Functionally with Internal Teams:
• Collaborate with internal teams, including Human Resources (HR) and Finance, to ensure proper staffing levels in the field, effective recruitment, and resource allocation.
• Communicate and coordinate with cross-functional teams to support operational initiatives, address challenges, and optimize performance.Qualifications:
• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Certified Registered Central Sterile Technician (CRCST) and Certified Endoscope Reprocessor (CER) certifications required.
• Minimum of 15 years of experience in sterile processing, endoscope reprocessing, and healthcare operations, with significant experience in leadership or management roles.
• Strong understanding of regulatory requirements, industry standards, and best practices in healthcare operations.
• Exceptional leadership, communication, and interpersonal skills, with the ability to build relationships and inspire teams.
• Proven track record of driving operational excellence, achieving financial targets, and delivering superior service quality.
• Ability to travel up to 80% of the time to multiple site locations as needed
• Proficiency in Microsoft Office Suite and healthcare information systems.Please enter your email address below and send your resume to careers@surgical-solutions.com.
Benefits and Perks
- Healthcare Experience
Interested in healthcare? Surgical Solutions is a great place to start!
- Competitive Pay
We offer competitive pay whether you have some or no experience!
- CRCST Certification
Have a provisional CRCST certification? We can provide the hours you need to receive your full certification. Learn more about CRCST certification at https://myhspa.org/certification/get-certified/crcst-application.html
- Medical, Dental, Vision Plans & 401(k) Matching
We offer a wide variety of medical, dental, and vision plans to meet your needs as well as 401(k) matching!
- Corporate Discounts
We have a corporate discount program in place to help you save!
- Flexible Schedule
We are a 24/7 operation to meet hospital needs!
Employee Stories
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"Being an employee of Surgical Solutions has allowed me to push myself further than I ever would've imagined and that is a reward within itself. My growth within the company is something I wouldn't have imagined and it continues to reinforce that my growth personally and professionally is something I can truly thank the leadership team at Surgical Solutions."
Annette Ramsey, Regional Operations Director